This was one of my most difficult roles. It was intense emotionally and physically due to intense night shifts, however this gave me a certain resilience and understanding that, I believe, cannot be acquired elsewhere.

During preparation for the lines, I went through listening skills training for a month: This had a strong focus on non-judgemental, empathetic and adaptive listening. Thousands of students contact London Nightline every year from all over the capital, and from distance learning students around the world. As a Hotline Volunteer, I helped provide the opportunity to talk things through and come to their own conclusions, to work out how they feel and what they really want.

While an active volunteer, I did overnight shifts 8am-8pm, in at minimum pairs ready on the lines and provided emotional support to numerous callers.